Gardeners Northolt Service Terms and Conditions

These Terms and Conditions set out the basis on which Gardeners Northolt provides gardening and related services to residential and commercial customers. By placing a booking, accepting a quotation, or allowing work to commence, you agree to be bound by these Terms and Conditions.

These terms are intended to be fair and transparent and to clarify responsibilities for both you the customer and us as the service provider. If you do not agree with any part of these Terms and Conditions, you should not book or use our services.

1. Definitions

In these Terms and Conditions, the following definitions apply:

Customer means the individual or organisation booking or receiving services from Gardeners Northolt.

Company, we or us means Gardeners Northolt, the gardening services provider.

Services means any gardening, garden maintenance, clearance, landscaping preparation, planting, lawn care, hedge trimming, pruning, waste removal, or related services supplied by the Company.

Visit means any scheduled attendance of our gardeners or teams at the customer premises to carry out services.

Premises means the property, garden, or outdoor space where the services are to be performed.

2. Scope of Services

2.1 The Company provides a range of gardening services, which may include but are not limited to grass cutting, lawn care, weeding, planting, hedge trimming, pruning, garden tidy ups, seasonal maintenance, light landscaping preparation work, and green waste removal in connection with such services.

2.2 The exact scope of services for each customer will be as agreed during the booking process or in a written quotation. Any additional work requested on the day that is outside the agreed scope may be carried out at the Companys discretion and may incur additional charges.

2.3 The Company does not undertake works that require specialist qualifications, licenses, or certification unless expressly agreed in writing. This includes but is not limited to tree surgery requiring climbing equipment, work at significant height, structural landscaping, and the use of certain power tools beyond standard gardening machinery.

3. Booking Process

3.1 Bookings can be made by the customer through the Companys accepted communication channels. By making a booking, you confirm that you have the authority to do so and that all details provided are accurate and complete.

3.2 When you request services, the Company may provide either a fixed-price quotation or an estimate based on the information you supply. The final price may vary if the information supplied is incomplete or inaccurate, or if the condition or size of the garden differs materially from what was described.

3.3 A booking will be considered confirmed once the Company has accepted your request and, where applicable, you have accepted any quotation provided. The Company reserves the right to refuse a booking at its sole discretion.

3.4 For certain services or larger projects, the Company may require a site visit before confirming a quotation. Any such visit will be arranged at a mutually convenient time.

3.5 The customer must ensure that access to the premises is available at the agreed time and that any necessary permissions for entry to shared or managed areas have been obtained in advance.

4. Prices and Quotations

4.1 Prices may be provided as an hourly rate, a fixed price per visit, or a project price, depending on the nature of the services required.

4.2 Unless otherwise stated, all prices are inclusive of labour and use of standard gardening tools and machinery. Additional charges may apply for waste removal, disposal fees, specialist equipment, or materials such as plants, turf, compost, and aggregates.

4.3 Written quotations are normally valid for 30 days from the date of issue, unless otherwise specified. The Company reserves the right to withdraw or amend a quotation if the services have not been booked within this period or if circumstances change.

4.4 If during the course of the work it becomes apparent that additional work is required which was not reasonably foreseeable at the time of quotation, the Company will inform the customer and, where practicable, provide an updated price before proceeding.

5. Payments and Invoicing

5.1 Payment terms will be communicated at the time of booking or quotation. The Company may require payment on completion of each visit, partial payment in advance, or payment in full in advance for certain services.

5.2 Acceptable payment methods will be detailed by the Company and may include bank transfer or other cashless methods. The Company does not accept responsibility for cash payments made to operatives unless this has been expressly agreed in advance.

5.3 Invoices shall be payable by the due date specified on the invoice. If no due date is specified, payment is due immediately upon completion of the services.

5.4 The Company reserves the right to charge interest on overdue amounts at the statutory rate applicable in the United Kingdom, accruing daily until payment is received in full.

5.5 The customer is responsible for all charges associated with any failed or reversed payments.

6. Cancellations and Rescheduling

6.1 If you wish to cancel or reschedule a visit, you must provide as much notice as reasonably possible.

6.2 For standard maintenance visits, the Company may request a minimum notice period, typically 24 hours, for cancellations or rescheduling. Cancellations made with less notice may incur a cancellation fee equivalent to part or all of the estimated visit cost.

6.3 For larger works or projects where a specific date has been reserved and materials or plant stock have been ordered, a longer cancellation notice period may apply. The Company may retain a portion or all of any deposit paid to cover costs incurred if the booking is cancelled at short notice.

6.4 The Company reserves the right to cancel or reschedule a booking due to adverse weather conditions, staff illness, safety concerns, access issues, or other circumstances beyond its reasonable control. In such cases, the Company will aim to offer an alternative date at the earliest opportunity and will not be liable for any consequential loss.

7. Customer Obligations and Access

7.1 The customer must provide safe and reasonable access to the premises, including any keys, access codes, or parking arrangements that may be required.

7.2 The customer must ensure that any pets, children, or other occupants are kept away from work areas, tools, and machinery during visits for health and safety reasons.

7.3 The customer must notify the Company of any known hazards at the premises, including uneven ground, hidden ponds, sharp objects, insecure structures, or any known use of chemicals or treatments that may present a risk to staff.

7.4 The customer is responsible for ensuring that any required consents, approvals, or permissions for the services have been obtained, including from landlords, neighbours, or managing agents where relevant.

8. Materials, Plants, and Guarantees

8.1 Where the Company supplies plants, turf, or other living materials, these will be sourced with reasonable care and skill. However, the Company cannot guarantee the long term performance or survival of living plants, as this depends on factors beyond its control, including weather, pests, disease, and aftercare.

8.2 The customer is responsible for providing adequate ongoing care such as watering, feeding, and protection of plants after the completion of the services, unless an ongoing maintenance contract is in place.

8.3 Any manufacturer or supplier guarantees for non living materials may be passed on to the customer where applicable. The Companys own obligations are limited to those set out in these Terms and Conditions.

9. Waste Handling and Environmental Regulations

9.1 The Company will handle and dispose of garden waste in accordance with applicable waste and environmental regulations in the United Kingdom.

9.2 Unless disposal is expressly included in the quotation or service description, the customer is responsible for the removal of garden waste generated by the services. If the customer wishes the Company to remove waste, this will be subject to additional charges for labour, transport, and disposal fees.

9.3 The Company may, where practical, use on site solutions such as composting areas or green waste bins if the customer requests this and such facilities are available at the premises.

9.4 The Company will not remove or dispose of hazardous waste, including but not limited to asbestos, chemicals, oils, or contaminated soil. If such materials are discovered, work may be paused and the customer will be advised to seek specialist assistance.

10. Health and Safety

10.1 The Company is committed to operating in a safe manner and in compliance with relevant health and safety legislation.

10.2 Staff may refuse to carry out work if they consider that conditions at the premises are unsafe or that the requested tasks present an unacceptable risk.

10.3 The customer must not request services that would involve unsafe working practices, such as working at height without appropriate equipment, using unsuitable tools, or operating machinery in dangerous conditions.

11. Liability and Insurance

11.1 The Company will perform the services with reasonable care and skill. If the customer is dissatisfied with any aspect of the services, they must notify the Company as soon as reasonably possible so that issues can be investigated.

11.2 The Company holds appropriate insurance for its activities in the United Kingdom. Details of insurance cover are available upon request.

11.3 The Companys liability to the customer for any loss or damage arising out of or in connection with the services shall, to the fullest extent permitted by law, be limited to the total price paid or payable for the specific services giving rise to the claim.

11.4 The Company shall not be liable for any indirect, consequential, or economic losses, including loss of profit, loss of enjoyment, or loss of amenity arising from the services or any delay in their performance.

11.5 The Company is not responsible for pre existing damage or defects at the premises, including damaged lawns, plants in poor condition, or fragile structures. Reasonable care will be taken, but incidental damage to items left in the working area, such as garden ornaments, low lying cables, or toys, is at the customers risk if they have not been cleared beforehand.

11.6 Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other matter that cannot lawfully be limited or excluded under UK law.

12. Complaints and Service Issues

12.1 If you have any concerns about the services provided, you should contact the Company as soon as possible, ideally within 48 hours of the relevant visit.

12.2 The Company will investigate complaints in a fair and timely manner and, where appropriate, may offer to remedy any defects in the services or provide a partial refund, at its discretion.

13. Force Majeure

13.1 The Company shall not be liable for any failure or delay in performing its obligations where such failure or delay is caused by events beyond its reasonable control, including but not limited to severe weather, flood, fire, acts of government, industrial disputes, or interruption to utilities.

13.2 In such circumstances, the Company may suspend services for the duration of the event or offer to reschedule visits without liability for any resulting loss to the customer.

14. Data Protection and Privacy

14.1 The Company will collect and use personal information provided by the customer only for the purposes of handling enquiries, arranging and delivering services, invoicing, and related administrative activities.

14.2 Personal data will be handled in accordance with applicable data protection laws in the United Kingdom. The Company will not sell customer data to third parties.

15. Variation of Terms

15.1 The Company reserves the right to update or amend these Terms and Conditions from time to time. The version in force at the time of booking will normally apply to that booking.

15.2 Any substantial changes to these terms may be communicated on request or made available as part of the Companys standard documentation.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the services provided shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

17. General Provisions

17.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

17.2 No failure or delay by the Company in exercising any right or remedy shall operate as a waiver of that or any other right or remedy.

17.3 These Terms and Conditions, together with any quotation or written agreement, constitute the entire agreement between the customer and the Company in relation to the services and supersede any previous understandings or agreements, whether written or oral.